Change of Mind
We will not provide refund you if you simply change your mind.
If the goods [or services] we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time, we will provide you with a refund of the purchase price.
A ‘major failure’ is where the failure in the goods cannot be repaired or cannot be repaired within a reasonable time, or where the failure constitutes a ‘failure of substantial character’ as set out by section 21 of the CGA.
If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund. Alternatively, you may elect to retain the goods and obtain compensation for the reduction in value of the goods.
Where you choose a replacement, we will where available, provide goods of the same type and similar value to the returned goods.
For faulty products, we can replace the goods or provide refund.
For a full refund, the goods must be returned in a re-saleable state as received by the purchaser or it’s due to the manufacturers’ defects, and must be returned within a reasonable period.
The delivery fee is also refundable for faulty product.
Any damages caused by the misusing or other accident are not under the refund policy.